Parity policies
Refund policy
Effective
Parity is operated by Twinleaf LLC, doing business as Parity, registered in Delaware, United States.
Subscriptions and checkout are not available yet. This policy describes the planned approach to cancellation and refunds when paid subscriptions become available.
Planned billing
Pro is planned at USD $19 billed monthly or USD $99 billed annually. Subscriptions will renew automatically for the same billing period until cancelled. There are no free trials. Any applicable taxes and the total payable will be disclosed before purchase.
No voluntary customer refunds
Parity does not offer voluntary customer refunds. This policy is subject to mandatory rights under applicable law, including any right to withdraw, cancel, or receive a remedy for content or services that do not meet legal requirements.
Subject to those mandatory rights, we do not offer change-of-mind refunds or prorated refunds for unused subscription time. Review the plan, billing period and cancellation terms before purchasing.
Cancelling a renewal
Cancelling stops future renewals and normally leaves access available until the end of the paid period. It does not normally refund the current period’s payment. A statutory cancellation or remedy may require a different outcome.
Cancellation instructions will be available before purchase and through account billing when subscriptions launch. Contact support if you need help. Cancelling a subscription and requesting a refund are separate actions.
Mandatory consumer rights
This policy does not exclude a legally required refund, cooling-off or withdrawal right, or a remedy for content or services that are faulty, misdescribed or otherwise fail applicable legal requirements. The protections that apply may depend on your country and the circumstances of your purchase.
A statutory withdrawal right is lost only where the applicable legal requirements have actually been met. Accessing a lesson does not by itself establish a waiver. Any required consent to immediate digital supply, acknowledgment and contract confirmation must be handled in the purchase flow when it launches.
Questions and refund requests
Contact support with your account email, purchase date, plan and the reason for your request, where relevant. Do not include your password or full payment-card details. We will assess the request against this policy and the mandatory rights that apply.
The Terms of service describe planned course access and subscription renewal. The Privacy policy explains how support correspondence and other information are handled.
Contact Parity
For questions or requests, email support@parityprep.com.